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PAPER SOURCE Seasonal Opportunity

Posted October 29, 2018  |  Temporary/Seasonal Retailer

(37.5 hours)

This position reports to the Store Management Team

Position Summary

The Shift Supervisor supports the Store Management team through performing daily
operations, executing store plans and motivating the team to achieve sales goals and acts as a role model for the Customer Service Associates by consistently modeling the company Customer Service standards. The Shift Supervisor assumes responsibility of all store operations when Store Management personnel are out of the store.

Essential Job Responsibilities and Accountabilities

Models the Paper Source Customer Service Experience

  • Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training:
  • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
  • Respond to customers’ immediate needs
  • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
  • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
  • Thank every customer regardless of purchase.
  • Empower customers to complete their creative projects at home and build customer loyalty
  • Exhibits an attitude that is one of positive, can do and customer first with all
    customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.

 Inspire customers through impressive product knowledge 

  • Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience

Executes consistent operational excellence 

  • Demonstrated ability to efficiently and effectively operate the store in absence of the store management team, executing store opening and closing procedures to company standards.
  • Prepare daily agenda, communicates goals and delegates tasks to Customer Service Associates.
  • Manages inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory discrepancies.
  • Execute approved merchandising directives, window displays and signage needs as directed.
  • Partner with management to ensure daily communication is filtered to team in an effective manner.
  • Partner with Store Manager in the training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results

Builds customer loyalty through workshops, demos and key event responsibility Workshops Coordinator

Partner with the Store Manager to drive Workshop sales within the store through associate training and development, in store presentations and events, organization and communication.

Driving Business Results

  • Responsible in partnership with the Store Manager, to lead store team towards store and personal sales goals. Maintain, motivate and track progress. Identify risk; be quick to course correct through coaching, mentoring, facilitating store needs and regular inspection.

Associate Training and Development

  • Responsible with the Store Manager for managing and tracking store team creative training goals; 4 core creatives completed within first six weeks of hire; 3 hours of continuing creative training 3 times annually
  • Act as the stores communications liaison to effectively answer queries regarding workshops, demonstrations and in-store events, as well as provide coaching opportunities when and where needed with the associates.

In-Store Presentation and Events

  • Partner with the Store Manager to organize and manage workshop/event and demonstration development, execution and market basket sales through proper communication, organization, inventory integrity, up to date samples and displays including timely processing of required payroll and tracking of paperwork.

Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership

  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales and conversion goals, workshop goals, and ADT and UPT goals are met.
  • Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
  • Act as Manager-on-Duty:
  • Takes ownership of all store functions
  • Sets up for success through planning, goal setting and communication
  • Motivates the team to work together to achieve goals
  • Coaches to reinforce positive behavior and challenge negative behavior
  • Overcomes obstacles to achieve KPI goals and operational standards
  • Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results. 

Requirements 

PS16

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
  • Arts and crafts background preferred with a minimum of 1 year supervisory experience in retail or service related industry.
  • Outstanding leadership and communication skills. Inspiring interpersonal effectiveness to lead and train team and effect change.
  • Ability to balance the need of delivering a creative experience, prioritizing tasks and delivering a profitable result in a team environment.
  • Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures
  • Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.

Our Goal is to Inspire You to "Do Something Creative Every Day"

We want to join in as you to celebrate all of life's moments (the big and the small). Paper Source has that quirky card, chic personalized stationery, elegant invitations, or a beautifully wrapped gift that you are looking for.

We believe every item we carry represents a unique opportunity for you to express yourself creatively in everyday life. At Paper Source, we are committed to innovation and we want to be your choice when you want to get creative with the special events in your life.

We Have a Rich History and Innovative Leaders

The first Paper Source store was opened by Sue Lindstrom in Chicago in 1983 to showcase beautiful handcrafted papers from around the world. Throughout the years, we
have grown our product offerings and expanded our presence within communities with the introduction of new stores, through our website and a wholesale division, Waste Not Paper. 

Sally Pofcher held the role of CEO of Paper Source from 2007 to 2015 and during her tenure she helped nurture more original designs and increased the type of products we
offer. Her strong commitment to inspiring customers encouraged the development of more crafting, workshops and demonstrations.

In 2015 Winnie Park took over the role of CEO. Before coming to Paper Source, Park held the titles of Executive Vice President, Global Marketing and eCommerce, and Global VP, GMM, Merchandising for the Hong Kong-based luxury shopping leader DFS and Senior Director of Women's Merchandising for Levi Strauss and Company. Park's experiences managing influential brands, along with her love of all things creative will help propel Paper Source even further into the future.

Contact Information



Tara Kennedy | Field Recruiter
125 S Clark Street 15th Floor
Chicago, IL 60603 

312.775.6924 (o) | 312.607.9004 (c)

tkennedy@papersource.com

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REGULAR HOURS

Mon - Sat: 10 AM - 9:30 PM
Sunday: 11 AM - 7 PM

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