Fine Jewelry Specialty Associate: 20-25 hours Weekend and availability until 10pm if necessary

Posted August 16, 2021  |  JCPenney

Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service - Informs customers of key product attributes to generate interest and to build clientele - Covers care/protection plans and suggests additional products to customers - Meets or exceeds prescribed sales goals and productivity standards - Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems

Promotes FindMore with customers to drive sales and enhance customer service - Assists with credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

General Operations - Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities - Maintains sales floor recovery processes to ensure a clean and organized store environment - Completes pricing and signing processes in specialty businesses

Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance

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