Omnichannel Associate: 15- 20 hours; 8am-8pm availability

Posted August 16, 2021  |  JCPenney

Greets and assists customers in finding products and delivers outstanding customer service

- Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems - Actively promotes company products and services

 Monitors the Enterprise Fulfillment application, picks merchandise orders, and acknowledges completion

- Accurately packs orders in accordance with packing requirements - Completes all Ship from Store and Buy Online Pick Up in Store activities in a timely manner

• Operations - Researches order shortages/overages & completes shipment check-in - Assists with the return processes - Completes order binning and system reporting to complete the processes - Assists with overall organization and maintenance of stockroom - Processes order delivery and returns transactions

Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory - Participates in annual inventory processes

- Supports company shrink and safety initiatives - Consistently meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

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