Sales Floor Assistant: Full Time 35 hours. Open availability

Posted August 16, 2021  |  JCPenney

Greets and assists customers in finding products and delivers outstanding customer service

- Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems

• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance

- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment

- Contributes to the execution of visual elements to support merchandising statements -

Responsible for stockroom maintenance • door to floor / Restock / RFID & Inventory

- Works with Sales Floor Supervisor to plan upcoming merchandise placement plans - Follows placement directions to effectively place set merchandise statements

- Assists with the truck unload and merchandise preparation in a timely manner per company guidance - Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)

- Contributes to the Shoe on Display restocking process, including mis-mates and stockroom organization - Contributes to the restock program to identify replenishment opportunities

• Omnichannel - Assists with the process including orders and aged and undelivered orders/returns as needed -

Contributes to Buy Online Pick Up In Store, Ship from Store and Curbside Pickup processes as needed

• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

- Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink - Participates in annual inventory processes

 Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

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