Sales Floor Assistant: Full Time 35 hours. Open availability

Posted November 2, 2021  |  JCPenney

  • Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems
  • SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and re-merchandise the selling floor to increase rate of sale - Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Contributes to the execution of visual elements to support merchandising statements - Responsible for stockroom maintenance • door to floor / Restock / RFID & Inventory - Works with Sales Floor Supervisor to plan upcoming merchandise placement plans - Follows placement directions to effectively place set merchandise statements - Assists with the truck unload and merchandise preparation in a timely manner per company guidance - Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Contributes to the Shoe on Display restocking process, including mis-mates and stockroom organization - Contributes to the restock program to identify replenishment opportunities
  • Omnichannel - Assists with the process including orders and aged and undelivered orders/returns as needed - Contributes to Buy Online Pick Up In Store, Ship from Store and Curbside Pickup processes as needed
  • General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink - Participates in annual inventory processes
  • Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Contact Information

Paulina Glowacz Frey
General Manager - Store 2477