Retail Bike Technician

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry
​research and trends to provide strong product recommendations that align to the customer’s needs.
​Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
​Uphold company standards for merchandise presentation.
​Demonstrate ability to genuinely interact with customers to show passion, knowledge,
​dedication, and commitment in their sport or activity.
​Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
​Achieve sales goals through selling bikes and related merchandise.
​Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
​Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
​Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
​Takes an all-hands-on-deck approach to support the team across the store.
​Performs other tasks as assigned by management.